Website information

Privacy Policy

Effective Date: [TODO Canada: confirm effective date]

This Privacy Policy describes how Kaptiva Sports Inc. (“Kaptiva Sports,” “Company,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information obtained through RMF Soccer Camps Canada (the “Website”), in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Quebec Act respecting the protection of personal information in the private sector. By accessing or using the Website, registering for any Program, or otherwise providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Company Information

This Website is operated by:

Kaptiva Sports Inc.
Province of Quebec, Canada
Email: info@rmfsoccercampscanada.com
Website: RMF Soccer Camps Canada

Person in charge of the protection of personal information: [TODO Canada: name and title]. This person can be reached at info@rmfsoccercampscanada.com.

2. Information We Collect

We may collect personal information including, but not limited to:

Parent / Guardian Information

  • full name;
  • email address;
  • phone number;
  • mailing address;
  • billing information;
  • emergency contact information.

Participant Information

  • participant name;
  • date of birth;
  • gender;
  • jersey size;
  • soccer experience level;
  • medical information voluntarily provided during registration;
  • allergies, dietary restrictions and medication information;
  • health insurance information where applicable.

Technical and Website Information

  • IP address;
  • browser type and device information;
  • operating system;
  • Website activity and referring URLs;
  • cookies, tracking data and analytics information.

Marketing and Communications Data

  • newsletter subscriptions;
  • marketing preferences;
  • survey responses;
  • promotional engagement metrics.

3. How We Use Information

We may use personal information to:

  • process registrations and payments;
  • administer camps, clinics, trips and Programs;
  • provide customer service and support;
  • communicate regarding registrations, schedules, updates or emergencies;
  • personalize user experience and improve Website performance;
  • conduct analytics and marketing activities;
  • send promotional communications, where you have given consent;
  • comply with legal, regulatory, insurance and safety obligations;
  • protect participants, staff and Programs;
  • enforce our Terms, agreements and policies.

4. Consent

By submitting information through the Website or registering for a Program, users consent to the collection, use and disclosure of information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice, by contacting us at info@rmfsoccercampscanada.com. Withdrawing consent may prevent us from providing some services. For minor participants, the parent or legal guardian represents that they have authority to provide the participant’s information and consent on the participant’s behalf.

We send commercial electronic messages only with your consent, in accordance with Canada’s Anti-Spam Legislation (CASL). Every promotional message includes a way to unsubscribe at any time.

5. Payment Processing

Payments may be processed through third-party payment providers such as:

  • Stripe;
  • other authorized payment processors.

Kaptiva Sports does not store full payment card information on its own servers. Payment processors operate under their own privacy and security policies.

6. Cookies and Tracking Technologies

The Website may use cookies, pixels, analytics tools, session storage, advertising technologies and similar tracking mechanisms to improve functionality, analyze traffic, remember preferences, personalize content, measure advertising effectiveness and conduct remarketing campaigns. We may use third-party services such as Google Analytics, Meta Platforms and other advertising and social media platforms. Optional cookies are used only with your consent, and you can change your choice at any time through Cookie Settings or your browser settings. Additional information is available in our Cookies Policy.

7. Children’s Privacy

Our Programs are intended for children participating under the supervision and consent of a parent or legal guardian. The Website itself is intended primarily for parents and legal guardians. We do not knowingly collect personal information directly from children under the age of fourteen (14) without the consent of a parent or legal guardian. If we become aware that personal information has been submitted by a child without appropriate parental authorization, we may delete it. Parents or guardians may contact info@rmfsoccercampscanada.com.

8. Sharing of Information

We may share personal information with payment processors, hosting and software providers, CRM and email marketing platforms, analytics and customer support providers, insurance providers, medical personnel when necessary, licensed club partners where applicable, coaches and operational staff, and legal or governmental authorities when required by law. We do not sell personal information to third parties. However, we may share limited information with advertising or analytics partners as part of standard digital marketing operations.

9. Data Security

We implement reasonable technical, administrative and organizational safeguards designed to protect personal information. However, no transmission, storage system or electronic platform can guarantee absolute security, and information submitted online may involve inherent security risks. In the event of a confidentiality incident presenting a risk of serious injury, we will notify the affected individuals and the competent authorities as required by applicable law.

10. Your Privacy Rights

Under applicable Canadian and Quebec privacy laws, you may have the right to request access to the personal information we hold about you, request its correction, withdraw your consent, and, where applicable, request that we cease disseminating or de-index your information or receive it in a structured, commonly used technological format. Requests may be submitted to info@rmfsoccercampscanada.com. We may require verification of identity before responding and will respond within the time limits set by applicable law.

If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.

11. Transfers Outside Quebec and Canada

Personal information may be processed and stored outside the Province of Quebec and outside Canada, in jurisdictions where Kaptiva Sports or its service providers operate. Where required by law, we assess the privacy risks of such transfers and take measures to ensure that the information receives adequate protection. By using the Website or providing information, users acknowledge such transfers and processing.

12. Retention of Information

We retain personal information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, maintain operational and safety records, enforce agreements and support legitimate business operations. When personal information is no longer needed, it is destroyed or anonymized in accordance with applicable law. Retention periods may vary depending on the information and applicable legal requirements.

13. Third-Party Websites

The Website may contain links to third-party websites or platforms. Kaptiva Sports is not responsible for the privacy practices, policies or content of third-party websites. Users access third-party services at their own risk.

14. Changes to This Privacy Policy

Kaptiva Sports reserves the right to update or modify this Privacy Policy at any time. Updated versions become effective upon publication on the Website. Where required by law, we will seek your consent again for materially different uses of your personal information. Continued use of the Website following publication constitutes acceptance of the revised Privacy Policy.

15. Contact Information

For privacy-related inquiries, requests or concerns, please contact:

Kaptiva Sports Inc.
Email: info@rmfsoccercampscanada.com
Website: RMF Soccer Camps Canada